We Are Here to Help

Dedicated Support
At Every Step

From software issues to hardware setup, billing questions to license renewals — the ZWZ support team is committed to keeping your operations running without interruption.

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Technical Support

Our engineering team provides direct, expert-level support for all ZWZ software. No call centres, no queues — you speak with the people who built the product.

How do I report a software bug or critical issue?

Email our engineering team at support@zwz.com with your system details, screenshots, and a description of the issue. Critical issues are escalated within 2 hours.

What are your support hours?

Our technical support team is available Monday to Friday, 9AM – 6PM. Emergency support for enterprise clients is available 24/7 via your dedicated account manager.

How do I request a new feature or customisation?

Submit a feature request through your client portal or email us directly. Our product team reviews all requests and schedules a discovery call to scope the work.

Do you provide onboarding and training?

Yes. Every product deployment includes a comprehensive onboarding session. Additional training workshops can be arranged for your team on request.

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Enterprise Support

Billing & Subscription

Transparent pricing, flexible plans, and a billing team that makes things simple.

Invoice Queries

Questions about your invoice, payment history, or outstanding balance? Our billing team is ready to assist with full transparency on every charge.

Contact Billing →

Subscription Plans

Need to upgrade, downgrade, or modify your subscription? We will find the right plan that fits your current business needs and budget.

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Payment Methods

We accept bank transfer, major credit cards, and invoice-based payment for enterprise clients. Update your payment details securely at any time.

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Secure Licensing

License & Renewal

Every ZWZ product comes with a clear, straightforward license. We make activation, renewal, and transfer as frictionless as possible.

License Activation

Activate your ZWZ software license using the key provided in your welcome email. Each license is tied to your registered organisation and device count.

License Renewal

Licenses renew annually. You will receive a reminder 30 days before expiry. Renew early to ensure uninterrupted access to all features and updates.

Transfer & Reissue

Need to move a license to a new device or reissue after a system change? Contact our license desk and we will process the transfer within one business day.

Compliance & Audit

We provide full license audit reports for your IT compliance needs. All ZWZ licenses are documented and traceable to your organisation.

Hardware Support

ZWZ supplies and supports hardware built to work seamlessly with our software — from POS terminals to barcode printers. If it comes from us, we support it fully.