Your Privacy,
Our Responsibility
ZWZ is committed to handling all data — yours and your clients' — with the highest standards of security, transparency, and respect. This page covers our privacy practices for both this website and our software products.
This Privacy Policy applies to all interactions with ZWZ — from browsing our website to using any software product purchased or licensed from us. We have written this policy in plain language so you always know exactly where you stand.
Website Privacy
How we handle data collected when you visit zwz.com — including browsing data, cookies, and any information you submit directly.
Information We Collect
When you visit zwz.com, we may collect basic usage data including pages visited, time spent, browser type, and device information. This data is collected anonymously and used solely to improve our website experience. We do not collect personally identifiable information unless you voluntarily submit it through a contact form.
Cookies & Tracking
Our website uses essential cookies to ensure basic functionality and a small number of analytics cookies to understand how visitors interact with our content. We do not use advertising or tracking cookies. You may disable cookies in your browser settings at any time without affecting your ability to use the site.
Contact Form Data
Any information submitted through our contact, enquiry, or support forms — including your name, email address, and message — is used solely to respond to your request. This data is stored securely and never sold, shared, or used for marketing purposes without your explicit consent.
Third-Party Services
ZWZ.com may integrate with third-party services such as analytics providers. These services operate under their own privacy policies. We carefully select partners who meet our data protection standards and do not grant them access to personal data beyond what is strictly necessary.
Our Commitment to Website Visitors
We believe that browsing a website should not come at the cost of your privacy. ZWZ.com collects only what is necessary to operate and improve the experience, and nothing more. We will never sell, rent, or trade your browsing data to any third party for commercial purposes.
If you contact us via our website forms, your information is handled with the same level of care we apply to client data — stored securely, used only for the purpose stated, and deleted when no longer needed.
We do not sell your data. We never have. We never will.
Software Privacy
How ZWZ handles the data generated within our software products — covering ownership, storage, access, and your clients' information.
Data Ownership
All data entered into any ZWZ software product belongs entirely to you, the client. ZWZ does not access, analyse, sell, or monetise your business data under any circumstances. You retain full ownership and control at all times.
Data Storage & Security
Client data is stored using industry-standard encryption both at rest and in transit. Our infrastructure is regularly audited and secured against unauthorised access. We follow ISO 27001-aligned practices for all data handling procedures.
Data Access by ZWZ
ZWZ engineers may access client data only when explicitly authorised by the client for the purpose of technical support or debugging. Any such access is logged, time-limited, and carried out under strict confidentiality obligations.
Third-Party Integrations
Where our software integrates with third-party APIs or services (payment gateways, cloud providers, etc.), data sharing is limited to the minimum required for functionality. All integration partners are vetted for compliance with applicable data protection laws.
Data Retention & Deletion
Upon termination of your software license or service agreement, your data is retained for 30 days to allow for export, after which it is permanently and securely deleted from all ZWZ systems. Export tools are available upon request at any time.
Regulatory Compliance
ZWZ software is designed with compliance in mind. We assist clients operating under GDPR, PDPA, and other applicable data protection frameworks by providing the necessary tools, documentation, and contractual assurances.
All ZWZ software agreements include a Data Processing Addendum (DPA) upon request, suitable for GDPR, PDPA, and similar compliance frameworks.
Your Rights
Under applicable data protection laws, you have the following rights regarding any personal data ZWZ holds about you.
Right to Access
You may request a full copy of any personal data ZWZ holds about you at any time.
Right to Correction
You may request correction of any inaccurate or incomplete personal data we hold.
Right to Deletion
You may request permanent deletion of your personal data from our systems.
Right to Object
You may object to the processing of your data for specific purposes at any time.
Exercise Your Rights
To exercise any of the rights above, or to ask any questions about how ZWZ handles your personal data, please contact our privacy team directly. We will respond to all requests within 5 business days.
For software-related data requests, please include your organisation name and the product or service in question so we can direct your request appropriately.